FAQ

• What time is check in and check out?
  Both at 12:00 p.m.
• Can I leave the room late?
  Always on request.
• Can I choose the type of bed in my room? (Large bed – two beds)
  Yes. It depends on the availability.
• Do the rooms have a balcony or terrace? Can I reserve one?
  No.
• Are there non-smoking rooms?
  There are 27 bedrooms for non-smokers.
• How many storeys does the building have?
  Is there a lift?
  There are 4 floors and 2 lifts (elevators).
• Is there air conditioning in the rooms?
  Does it work all year round?
  Yes, it works all year round.
• Is your hotel adapted for the handicapped?
  Yes.
• Can you keep my luggage when I leave the room? Yes.
• Is there a safe place to park my car? How much does it cost?
  You can park your car in our car park, 12 €.

• Does the hotel have an Internet or e-mail terminal for guests?
  No.
• Do you have high-speed internet in the room for my portable computer?Is it wireless?
  No.
• Do you have a quiet, romantic room? How can I reserve it?
  No.
• What languages are spoken in Reception?
  English, French.
• Where may I rent a car?
  At reception
• How far are you from the Puerta del Sol?
  5,4 Km.
• How far are you from the Prado Museum?
  6 Km.
• How much does a taxi from the airport cost?
  How long does it take?
  Around 20 €. About 25 minutes
• In what kind of a neighbourhood are you?
  It is a very quiet and commercial area.
• I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?
  No problem. It is straightforward and quick by metro.